Shipping and Delivery Policy
We ship hand-painted crystal idols and decor from Indore to addresses across India. This policy explains how long an order takes and what happens if a parcel is delayed or damaged.
Dispatch Time
Our pieces are hand-made and, on the pre-booking model, often made to order:
- Orders are dispatched 7 to 10 business days after payment is received
- Delivery takes a further 3 to 7 business days depending on your location
- If a piece will take longer than this, we will tell you on WhatsApp before dispatch
Shipping Charges
We keep this simple:
- Standard Delivery across India: 3-7 business days after dispatch - Free on all orders above ₹999, which covers every item in our current collection
- Faster delivery: On request - Message us on WhatsApp before ordering and we will quote the courier's charge
- Cash on Delivery: Same dispatch and delivery times - Arranged over WhatsApp, subject to your PIN code being serviceable
Where We Ship
We ship to addresses across India. We do not ship internationally at present.
Some remote PIN codes are not serviceable by our courier, or may take longer. If yours is affected we will contact you after you order and either arrange an alternative or refund you in full.
Tracking Your Order
Once your order is dispatched we will send the courier name and tracking number to the mobile number you gave at checkout, over WhatsApp. If you have not heard from us within 10 business days of paying, please message us.
Possible Delays
We aim to meet the timelines above, but delivery can be delayed by things outside our control:
- Adverse weather or natural disruption
- Peak festival periods, when courier networks are heavily loaded
- Courier delays, strikes or local restrictions
Damaged or Lost Parcels
Please inspect your parcel on arrival. If the piece is damaged, contact us within 48 hours of delivery with photographs of the item and the packaging and we will send a replacement or refund you in full, at our cost. If a parcel is lost in transit we will trace it with the courier and, if it cannot be found, replace it or refund you.
Contact Information
For any question about shipping or delivery, contact us:
Email: support@swastikstore.co
Phone: +91 99772 21008
Last Updated: 20 July 2026